Visitor
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1 Message
Cancel service
Is there literally any way to cancel service besides marching into a physical Xfinity store with the router in hand? The forums no longer have a direct message feature and the app is useless, and there is no longer any telephone customer support.
XfinityJon
Official Employee
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955 Messages
10 hours ago
Good evening user_p6yc07. We can certainly help you out with your account request.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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