Visitor
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1 Message
Cancel Service
I need to cancel service. Since I signed up online I should be able to cancel online. The nearest Xfinity office is an hour and a half drive. I sent the equipment with my son and they are requiring me to driver over and show ID to cancel. California law requires that I be able to cancel online since I signed up online.
XfinityJon
Official Employee
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940 Messages
22 hours ago
Good afternoon user_pilwn6. I would be more than happy to assist you with your account. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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