Visitor
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1 Message
Cancel service
According to CA law, AB 2863, I need to be able to cancel my subscription the same way I signed up for it. I signed up online, so I expect it to be easy to cancel online. I will not go to a location or call in to cancel. Cancel my service.
XfinityMarshante
Official Employee
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766 Messages
7 hours ago
Hello @user_jvess3, thank you for taking the time to leave a post. Sorry to hear that you want to remove services from your home. If there’s anything we could have done better or any feedback you’d like to share, we’d truly appreciate hearing from you. We can assist with your request, and I have attached a link where you can go online to submit the request here.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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