Hi user_2gz588! Thanks for visiting our Xfinity Forum. Although we hate to lose you as a customer, we can assist you with canceling your account. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Hi, the following instructions do not match the current webpage. There is "no direct message icon".
Hi user_2gz588! Thanks for visiting our Xfinity Forum. Although we hate to lose you as a customer, we can assist you with canceling your account. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Thanks for reaching out on our Forum user_fk7cim. I see you were able to send us a direct message, and we look forward to assisting you there.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmira
Official Employee
•
4.5K Messages
2 hours ago
Hi user_2gz588! Thanks for visiting our Xfinity Forum. Although we hate to lose you as a customer, we can assist you with canceling your account. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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