Visitor
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1 Message
Cancel Service
Same story as everyone else.
July 14 - Call to cancel service on Aug 2
July 30 - Receive bill for after Aug 2
July 30 - Called and told I will receive email cancellation on Aug 2 and to ignore bill
Aug 2 - No email
I already know I have paid everything off and do not owe anything. Seeking help on canceling this account and future bill.
XfinityJamesC
Official Employee
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2.3K Messages
5 hours ago
Greetings, @user_nqba1h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear the cancellation process has not been explained clearly, but you have definitely come to the right place for assistance.
It is not uncommon for a regular bill to go out between the time you schedule a cancellation and the account gets closed, but the great thing is, all of our billing is done in advance. If you just received a new bill on July 30, it was most likely for service in August. Once your cancellation is complete and all equipment has been turned in, you will receive a final bill reversing any new charges. It can take up to 30 days for a final bill to go out, so you may still see a balance associated with your account online or when you log in to the Xfinity app, but that balance will be adjusted with the final bill.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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