Trying to cancel by phone not possible. No matter how many times u say cancel they keep trying to get u to continue. what is mailing address for cancelation
Note: This comment was created from a merged conversation
originally titled Cancel addresz
user_bp60ha Hello and thank you for reaching outvia our Xfinity Community Forums. I am sorry you have not been able to get this change confirmed for your account and I would be happy to see where things are at for you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_bp60ha We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can assist further.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_bp60ha
4 Messages
4 days ago
Trying to cancel by phone not possible. No matter how many times u say cancel they keep trying to get u to continue.
what is mailing address for cancelation
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