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Saturday, September 14th, 2024 11:54 AM

Cancel Service

I need to cancel my service it should not be this hard . I am reporting to the BBB also . 

Official Employee

 • 

1.4K Messages

2 months ago

@user_2yhnr5

 

Hello, thank you for reaching out!

This link https://www.xfinity.com/cancel  has great information on how you can cancel your Xfinity services

 

It breaks my heart to hear you are leaving us. As much as I don’t want you to go, I will make sure we get this taken care of promptly ! . Please send me a direct message to get started

 

To send a direct message:

Click "Sign In" if necessary.

Click the "Direct Message" icon in the upper right - it looks like a chat bubble

Click the "New message" (pencil and paper) icon just to the right of Conversations

Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

Type your message in the text area near the bottom of the window

Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service addres

 

 

 

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