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Tuesday, August 27th, 2024 7:51 AM

Closed

cancel service

I want to cancel my service since I no longer live in the US. My contract should have just finished, but I am still receiving a bill for the next month. I reached out to an online agent last month, and the representative said the service would be canceled automatically when the contract ended, but it seems this has not happened.

Please assist in resolving this issue.

Accepted Solution

Official Employee

 • 

1.4K Messages

1 month ago

It was nice to work with you @user_5de5e4. I’m glad we could review a few billing details and make sure your account was closed properly. We wish you the best after your move! Good luck 😀

Official Employee

 • 

1.4K Messages

1 month ago

Hello, @user_5de5e4 how is your day going? Our dedicated team can make sure your account is closed. We just need to work in a direct message to get this kind of work done for you. When you have a moment feel free to send us a direct message that includes your name and service address. Once we locate your account we can send you a verification message and assist you further from there! You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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