Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
@user_205b66 Thank you for working with us via DM. I am glad that we were able to get your request in and everything went smoothly. Hopefully, we will be able to earn your business in the future. Until then, take care!
Official Solution
XfinityThomasC
Official Employee
•
2K Messages
3 months ago
Hello, @user_205b66
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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XfinityTony
Official Employee
•
1K Messages
3 months ago
@user_205b66
Thank you for working with us via DM. I am glad that we were able to get your request in and everything went smoothly. Hopefully, we will be able to earn your business in the future. Until then, take care!
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