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Thursday, July 11th, 2024 1:48 PM

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Official Employee

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867 Messages

1 year ago

Good morning @user_lgqfzj You can view all the current promotions eligible for your account and make any changes at: 


https://www.xfinity.com/planbuilder

 

You will want to ensure that you are signed in using your Xfinity credentials in the upper right-hand corner of the page. In th event that you need additional assistance, please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

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