Good morning @user_lgqfzj You can view all the current promotions eligible for your account and make any changes at:
https://www.xfinity.com/planbuilder
You will want to ensure that you are signed in using your Xfinity credentials in the upper right-hand corner of the page. In th event that you need additional assistance, please send us a DM with your full name and address to Xfinity Support.
XfinityJoe
Official Employee
•
867 Messages
1 year ago
Good morning @user_lgqfzj You can view all the current promotions eligible for your account and make any changes at:
https://www.xfinity.com/planbuilder
You will want to ensure that you are signed in using your Xfinity credentials in the upper right-hand corner of the page. In th event that you need additional assistance, please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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