Monday, June 3rd, 2024 5:44 PM

Cancel Service

Trying to cancel through chat agent, but it’s always busy and they would call but since I left US I can’t receive the call. This is just ridiculous. There is not even email support.

Official Employee


1.2K Messages

1 month ago


user_bj7ygd Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to cancel with us but we'll be happy to help. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message


2 Messages

There has been no response after messaging directly as you suggested and I wasn’t able to cancel my plan and I was charged. There is no customer support from Xfinity. 

forum icon

New to the Community?

Start Here