Visitor

 • 

4 Messages

Sunday, October 19th, 2025 12:44 AM

Cancel service - move overseas

Hi, I need help to cancel services because I have moved overseas. Thanks

Oldest First
Selected Oldest First

Official Employee

 • 

380 Messages

2 months ago

Hello @user_b1a9bg first off congratulations on your move that is huge!. Do you have anyone that can take over your services at the current address?

Visitor

 • 

4 Messages

Thanks. The place will be rented out so I think new tenant will set it up later. How can I cancel my service as Xfinity does not do call back to outside US.

Official Employee

 • 

380 Messages

To begin, would you mind sending me your name and the address your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

Visitor

 • 

4 Messages

Thanks. I will follow your instruction.

Official Employee

 • 

1.6K Messages

2 months ago

Thanks again for working with my team. We were able to disconnect the account, and we should be good to go. Please create a new post if you ever have questions or concerns in the future.

Visitor

 • 

4 Messages

Thank you for the solution. The team was able to close my account via the chat. Fast and simple! Thanks again.

forum icon

New to the Community?

Start Here