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2 Messages
Sunday, October 19th, 2025
Hi, I need help to cancel services because I have moved overseas. Thanks
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Official Employee
284 Messages
10 hours ago
Hello @user_b1a9bg first off congratulations on your move that is huge!. Do you have anyone that can take over your services at the current address?
Thanks. The place will be rented out so I think new tenant will set it up later. How can I cancel my service as Xfinity does not do call back to outside US.
To begin, would you mind sending me your name and the address your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
XfinityDuron
Official Employee
•
284 Messages
10 hours ago
Hello @user_b1a9bg first off congratulations on your move that is huge!. Do you have anyone that can take over your services at the current address?
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