Visitor

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2 Messages

Sunday, October 19th, 2025

Cancel service - move overseas

Hi, I need help to cancel services because I have moved overseas. Thanks

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Selected Oldest First

Official Employee

 • 

284 Messages

10 hours ago

Hello @user_b1a9bg first off congratulations on your move that is huge!. Do you have anyone that can take over your services at the current address?

Visitor

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2 Messages

Thanks. The place will be rented out so I think new tenant will set it up later. How can I cancel my service as Xfinity does not do call back to outside US.

Official Employee

 • 

284 Messages

To begin, would you mind sending me your name and the address your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

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