1 Message
Cancel Service due to roommate not paying
Love the service. Roommate won’t pay for internet but uses it all day every day. I’ll reinstate the service once he’s gone. Can ban his pc because he will know and will start a fight. Just want it gone so it looks like I couldn’t pay for it.
CC_Tony
Retired Employee
•
1.4K Messages
3 months ago
Hello, @user_sf1gb6! First and foremost, congratulations on having one of the more unusual reasons to disconnect your service that I have heard of. We can definitely help you out. Please, send a DM to Xfinity Support with your full name and address to get started. See you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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