New Poster
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2 Messages
Cancel service as of August 3rd 2025
I called on August 3rd to cancel my services I received a text code which I verified my identity with and they said they would cancel I turned my modem in shortly thereafter beginning of August you continue to Bill me although I have not used any services since August 3rd you failed to cancel my service when I asked you to you keep putting me in a loop that only allows me to pay a past New Balance I had an installment plan but you should need to stop billing me and stop putting me in a loop I am unable to talk to anyone now I refuse to take calls from your customer service retention people I stop your services on August 3rd when I called you verified my cancellation I have a receipt for the return modem please cancel the service immediately and stop billing me and credit my account for unused services.
XfinityEva
Official Employee
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2K Messages
2 hours ago
Hello @mredsanders! My apologies that this has been your experience after discontinuing your account.We can definitely help with this. May I please ask that you send us a direct message with your full name and the address where you had the service.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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