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2 Messages
10/05/2026 5:20 AM
Movie was rented by mistake…how do I cancel it
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Gold Problem Solver
27.7K Messages
1 day ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future.
See https://www.xfinity.com/support/articles/parental-controls-non-x1
and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
Official Employee
4.7K Messages
31 minutes ago
@user_ngmmo0 did the information from @BruceW help resolve your issue?
BruceW
Gold Problem Solver
•
27.7K Messages
1 day ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future.
See https://www.xfinity.com/support/articles/parental-controls-non-x1
and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
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0
XfinityDena
Official Employee
•
4.7K Messages
31 minutes ago
@user_ngmmo0 did the information from @BruceW help resolve your issue?
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