In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future.
@user_ngmmo0 have you reached out by chat in the Xfinity App?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
BruceW
Gold Problem Solver
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27.7K Messages
1 day ago
In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future.
See https://www.xfinity.com/support/articles/parental-controls-non-x1
and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.
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XfinityDena
Official Employee
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4.7K Messages
31 minutes ago
@user_ngmmo0 did the information from @BruceW help resolve your issue?
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