Visitor
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1 Message
Cancel plan
To whom it may concern,
I was told multiple times after confirming over and over again that my bill would be 72$ / month. My first bill was $160 and I called to ask why, and was told it was a one time activation fee. My bill the last two months have also been over $120. I would like you to cancel my plan, and I will not be paying my remaining balance as that it not what I agreed to, on your recorded phone line.
- [Edited: "Personal Information"]
XfinityJoe
Official Employee
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1.3K Messages
2 hours ago
Thank you for reaching out , @user_fg1u5v. Our team would be happy to review your account with you, answer any questions and address any concerns.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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