Appreciate you reaching out. We always aim to protect your personal information. Our forums get millions of visitors, please only share personal information in our direct message threads. Our team can easily help with this situation. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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XfinityThomasB
Official Employee
•
2.4K Messages
21 hours ago
Hello user_imyjj3
Appreciate you reaching out. We always aim to protect your personal information. Our forums get millions of visitors, please only share personal information in our direct message threads. Our team can easily help with this situation. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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