Visitor

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1 Message

Tuesday, September 2nd, 2025

Cancel plan

Hi! I have been trying to cancel my plan for a while now. I got in contact with an employee who said he canceled my plan and gave me a confirmation number but I checked my account and it is still not canceled. I switched apartments and don’t need wifi anymore. Please help 

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Official Employee

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2.6K Messages

5 days ago

 

user_rp0wa2, Hi there! Thanks for taking the time to reach out. We would surely miss your business. You've reached the right team. Over social media, we are a dedicated group of experts who specialize in assisting with cancellation requests. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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