Cancel NBA league pass

I have repeatedly contacted xfinity customer service to cancel NBA league pass and refund any charges. I have been assured by the representatives that it is taken care of yet no change to my outrageous bill has been made. I asked to cancel a few days after the subscription was placed and want a full refund. I also unsubscribed from Midnight Pulp and see I am also being charged for that channel.

Responses

XfinityKassie

Official Employee

•

1.7K Messages

4 months ago

user_y7ojyw Good morning! Thank you for reaching out to our Community Forums Team for assistance with your billing. I can see how it would be frustrating not having your billing corrected. Please keep in mind, when removing/adding services, it can take 1-2 billing cycles to be corrected depending on when the changes are made. I'm happy to take a quick look today, to see what has been completed, and go from there with the next best step to removing the services. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_y7ojyw

Cancel NBA league pass

XfinityKassie

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