Visitor
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1 Message
cancel my Xfinity Internet service when I am outside of USA
I have permanently relocated from USA to other country, and would like to cancel my Xfinity Internet service.
I am unable to call 1-800-934-6489 from my current location because the toll-free number is not connecting.
Please help me process the cancellation through this messaging service. I would also appreciate confirmation of the cancellation effective date, final bill, any refund due, and equipment return requirements.
XfinityJoe
Official Employee
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1.6K Messages
2 hours ago
Good morning @user_6de193 our team can make sure the account is closed.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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