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user_c790mg
1st Topic

Visitor

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1 Message

Wednesday, January 28th, 2026 1:31 AM

Cancel my stuff, stop charging me!!

When I moved two months ago I tried to move my service, that same day it told me my account wasn’t active. I assumed my services ended. I have not used Xfinity for months, moved to a new company but I’m still being charged 200$ for something not even plugged in?? I will not pay this and want my account canceled NOW

Question

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Updated 

3 hours ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

3 hours ago

Good evening @user_c790mg, and thank you for reaching out on our community forums, we appreciate it. We're happy to look into your billing concerns on your old account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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