user_s6fqr9 Thank you so much for reaching out for help with canceling your services. It is always sad to see a customer go, but that is something we can assist with here. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
33 year, faithful, loyal Xfinity customer here. I have been following the various threads online/here, the ABC dispute/debacle along with tracking price points for other streaming and internet provider services. I also used AI tools to compare/contrast the various streaming services based on my preferences/needs. Clearly I have been paying too much despite being a longtime Xfinity customer.
I scheduled an appointment and drove to my local Xfinity store seeking a conversation/options for the price point of my current Xfinity plan that includes TV and Internet. My wife and I are also Xfinity mobile customers so three services with Xfinity - Diamond member.
The customer service rep was kind, understanding and knowledgable. However, he had NO options that he (in the store) could offer for a longtime Xfinity customer to reduce the costs of my services... and keep my business.
If I didn't know better, it appears that NEW customers receive the best price point for Xfinity services. Loyalty and faithfulness with Xfinity no longer appear to be factors Xfinity leadership considers important in their business model.
I cancelled my TV service and departed the store. Already up and running with a new live streaming TV provider at a significantly better price point. Sadly, I will begin the process of researching new internet and mobile phone options.
First, I want to sincerely thank you for being part of the Xfinity family for 33 years. Reaching Diamond status is a milestone few customers hit, and it’s incredibly disheartening to hear that your visit to our store left you feeling like that loyalty wasn't recognized. I completely understand why it felt like the door was being closed on a three-decade relationship @Collabman. We truly appreciate your feedback!
Since you've already transitioned your TV service, I’d love the chance to advocate for you on the Internet side before you make a final move. Let us know if you'd like us to take a look at your current internet offers.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Collabman - Our team is always happy to help! Please keep us arpised, we'll be here if further assitance is needed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmandaB
Official Employee
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Collabman
Visitor
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3 hours ago
33 year, faithful, loyal Xfinity customer here. I have been following the various threads online/here, the ABC dispute/debacle along with tracking price points for other streaming and internet provider services. I also used AI tools to compare/contrast the various streaming services based on my preferences/needs. Clearly I have been paying too much despite being a longtime Xfinity customer.
I scheduled an appointment and drove to my local Xfinity store seeking a conversation/options for the price point of my current Xfinity plan that includes TV and Internet. My wife and I are also Xfinity mobile customers so three services with Xfinity - Diamond member.
The customer service rep was kind, understanding and knowledgable. However, he had NO options that he (in the store) could offer for a longtime Xfinity customer to reduce the costs of my services... and keep my business.
If I didn't know better, it appears that NEW customers receive the best price point for Xfinity services. Loyalty and faithfulness with Xfinity no longer appear to be factors Xfinity leadership considers important in their business model.
I cancelled my TV service and departed the store. Already up and running with a new live streaming TV provider at a significantly better price point. Sadly, I will begin the process of researching new internet and mobile phone options.
33 years and it came to this...
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