1 Message
Cancel My Services Now.
I will not answer any more questions or talk to any more agents.
I already returned my modem via UPS.
I received an email stating that my service would be disconnected on 8/20/2024.
Why did I get a bill for the service period 8/27/2024 - 9/28/2024?
Let me make this simple. I have 100,000+ followers on TikTok. I will make videos exposing what is happening unless my service is cancelled within the next 8 hours.
Cancel my service, NOW.
XfinityEmilyB
Official Employee
•
1.7K Messages
3 months ago
@user_h8gcq1 Welcome to our community forum! I live on a tight budget so I'd be concerned if I got a bill for service I already cancelled. You've reached a team of experts and we'll make sure your account is closed and any applicable refunds are issued.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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