Visitor

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1 Message

Wednesday, August 19th, 2026 3:57 PM

Cancel my service

I need my service cancelled on September 15 2026 and my September payment prorated accordingly. I am moving outside of the Xfinity service area, so I am not interested in maintaining coverage at all. Absolutely ridiculous that this is the only way to cancel service.

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Official Employee

 • 

3.1K Messages

1 hour ago

 

user_4u3o8y Thank you for posting on our community forum so we can help you with your Xfinity service in preparation of your move. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

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