Visitor
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1 Message
Cancel my service
I need my service cancelled on September 15 2026 and my September payment prorated accordingly. I am moving outside of the Xfinity service area, so I am not interested in maintaining coverage at all. Absolutely ridiculous that this is the only way to cancel service.


XfinityEmilyB
Official Employee
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3.1K Messages
1 hour ago
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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