1 Message
CANCEL MY SERVICE
I have cancelled my services TWICE and am STILL GETTING BILLED. This is the most predatory, frustrating, garbage company I have ever dealt with. I don’t know what to do and want to scream. This is so taxing on my mental health and I keep getting charged for SERVICES THAT WERE CANCELLED! TWO TIMES!!!!! This is so insanely illegal!!! Does anyone have a good lawyer for this???
XfinityPaula
Official Employee
•
1.4K Messages
1 year ago
@user_kjnajv Hi there! Thank you for sharing the experience you are having with closing the account. I'm sorry to hear that you are still being billed after closing the account multiple times. My team can and will help! I know how straining it can be when you complete a task only to see it was not taken care of as expected. Let's complete that task together once and for all! Please send us a direct message with your name and the service address. From there I will have to verify the account, but once that's completed we will take care of the rest. I look forward to hearing back from you and helping out!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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