CANCEL MY PLAN

Cancel my plan. I can’t find any way to cancel through the app and I can’t schedule a call back because all the Xfinity websites and apps are broken.

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user_dt9bgd

2 Messages

4 months ago

I need to cancel by FRIDAY. Please cancel my plan. I can’t even chat with an agent because it’s broken too. I don’t know what to do

1

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Greetings, @user_dt9bgd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_dt9bgd

CANCEL MY PLAN

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