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user_hoqv6s
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Wednesday, December 13th, 2023 11:20 AM

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Cancel My MAX Subscription Immediately

I have been trying and trying to cancel my MAX subscription. It can't be done through my phone. It cannot be done through my computer. It cannot be done through my flex device. No one is ever available to answer my chats through the website. The only reason I can imagine the cancellation is set up this way is to make it hard to cancel at all, or to squeeze just one more month out of customers who can't get it cancelled in time. 

It should not be this hard to cancel a subscription. 

Question

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Updated 

1 year ago

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XfinityThomasC

Official Employee

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2.6K Messages

1 year ago

Hello, @user_hoqv6s Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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