Visitor

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1 Message

Sunday, October 19th, 2025

Cancel my internet service please.

Cancel my internet service please.  I have already went with a new company who isn’t charging me for time spent on the internet.   Please just cancel.   It is illegal to make it this hard.   

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Official Employee

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1.1K Messages

9 hours ago

@user_fpooez We can help stop your service. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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