CANCEL MY COMCAST SERVICE

Hi user_kjuyss, thanks for taking the time to reach out here on the community forums! I'm sorry to hear that you're still being charged for services that should have been cancelled. You're in the right place for help, and our team would be more than happy to take a look at the account to see what's gone wrong, and ensure it's squared away! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

Residential:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum