CANCEL MY ACCOUNT ALREADY!

I know it can be a bit confusing after you requested a disconnection, so I will try to clear up the confusion for you! When you make a package change like disconnecting a few things will occur. A work order for the disconnection will be opened. The last date you will be charged for is the date you request to disconnect. Our system takes up to 2 weeks to complete. This happens to help assist customers who may have a change of disconnection date either delay or cancel. Once completed you will have prorated charges/credits applied to the account. If your billing statement was printed before the changes your MyAccount will reflect a statement balance and not the current balance. I am showing in the previous messages you were provided the same information above if you would like to return to those messages and review. I would be happy to check on the date the work order is estimated to complete, and I may be able to push it through sooner @user_sjq23y

Please send me a Direct Message with your name and service address! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message