@user_6kpj5t Thanks for bringing your concerns to our attention. The best way to cancel is backing out a not watching as this would prevent the charge from hitting your account.
I can check your account and verify if those charges were added for A Private Life.
Can you please direct message me your first and last name along with your full service address so I can assist you further? To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityKei
Official Employee
•
2.4K Messages
6 hours ago
@user_6kpj5t Thanks for bringing your concerns to our attention. The best way to cancel is backing out a not watching as this would prevent the charge from hitting your account.
As a friendly reminder you can always add a purchase pin. This prevents unwanted movie/tv show charges on your account without the use of that pin. Here's that link https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
I can check your account and verify if those charges were added for A Private Life.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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