Cancel movie rental

My husband accidentally selected to rent Zootopia, can we reverse the charge for it and remove it from our account?

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XfinityPaula

Official Employee

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1.7K Messages

5 hours ago

Good morning user_noj2wy! Thanks for reaching out to us here on our Xfinity Forums for help with removing the charge for the movie. I've had this happen as well and told myself the same thing I tell my customers, and I set up the purchase PIN to make sure I don't make the mistake again.

We can check the program and if it was not viewed we can help with refunding the purchase. The system should work that if the program was exited within a short time, the program is not billed to the account. Did your husband make the mistake this morning, if so we would have to wait until tomorrow to see if the charge is applied to the account.

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user_noj2wy

Visitor

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2 Messages

4 hours ago

It was after midnight, he made the error.

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XfinityPaula

Official Employee

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1.7K Messages

user_noj2wy OK, so it may not show up until tomorrow. I'm happy to monitor it for us and help to have the charge removed if it is applied to the account.

Can you please send us a direct message with your name and service address?

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
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Click the "New message" (pencil and paper) icon
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4 hours ago

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user_noj2wy

Cancel movie rental

XfinityPaula

user_noj2wy

XfinityPaula

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