Visitor
•
1 Message
Cancel internet without a call
I want to cancel Xfinity internet. I will not call or visit a store. Please process it in a private message and reply with the confirmation number and last bill date. I have no leased equipment.
Visitor
•
1 Message
I want to cancel Xfinity internet. I will not call or visit a store. Please process it in a private message and reply with the confirmation number and last bill date. I have no leased equipment.
XfinityShawn
Official Employee
•
2.6K Messages
6 hours ago
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
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