5 Messages
Cancel Internet Services
I am trying to cancel my internet service but I am in a foreign country without access to SMS or Calling on my phone. The AI chat on the app makes it so that you can't cancel without calling someone which is a predatory business practice. Please shut off my internet
XfinityAlfonso
Official Employee
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1.2K Messages
2 months ago
Hello , and thank you for taking the time to reach us here on our Xfinity Community Forums, We'd love to assist, and you can follow the steps below to reach us. As a reminder, please do NOT send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
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XfinityWilliam
Official Employee
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1K Messages
2 months ago
Hello @Timothy_C. We would be more than happy to assist in cancelling your internet services. I do see the private message that you sent, and we will continue over there.
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