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Monday, June 10th, 2024 9:41 PM

Closed

Cancel internet service

I want to cancel my service, but it is impossible to do so from the website. Can a representative please help me cancel my plan?

Accepted Solution

Official Employee

 • 

1.4K Messages

11 days ago

 

user_bq7umc Thanks for posting on our Community forums. We can help with your cancelation request. Please DM us with your account information for further assistance. 
 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

Accepted Solution

Official Employee

 • 

1.4K Messages

11 days ago

user_bq7umc Thanks for working with us to get your request processed. If you need anything else, feel free to create a new public post. 

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