Visitor
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1 Message
Cancel insurance
I canceled my mobile line back in December and your system is still trying to bill the insurance I had for it
Visitor
•
1 Message
I canceled my mobile line back in December and your system is still trying to bill the insurance I had for it
XfinitySean
Official Employee
•
447 Messages
2 hours ago
Thanks for taking the time to reach out through our community forums, user_0t1qry! I'm sorry to hear that you might be getting charged for Xfinity Mobile Care after canceling your mobile service. Our team would be more than happy to look over the account to see what's out of place. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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