Visitor

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5 Messages

10/06/2026 4:51 PM

Cancel billing after move to europe

Hello, i moved out of USA, therefore not possible to cancel phone, i wore here last month, your colleague help me to cancel billing, but i was charged again this month

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Official Employee

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2.8K Messages

6 hours ago

 

user_1afirx Hello there, and welcome back! Thank you for reaching back out to our team for assistance with your billing. I'd be happy to help you. Was it for a full month, or was it prorated? 

 

Visitor

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5 Messages

@XfinityKassie​ hello, 4th of September i was in touch with your colleague, and billed was full amount

Visitor

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5 Messages

@user_1afirx​ hello sorry, i check history, there was stated about final

bill, should be this which i was charged, so should be fine. 

Official Employee

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3.2K Messages

@user_1afirx I'd like to take a closer look at your account to see what's going on. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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