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user_824187
1st Topic

Visitor

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2 Messages

Friday, July 15th, 2022 10:53 PM

Closed

Cancel AMC + Subscription, Please Assist

I would like to unsubscribe from the AMC + add-on service but it is not listed on my Flex subscription page. Please advise!

Thanks.

Question

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Updated 

2 years ago

139

3

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Accepted Solution

XfinityRoberto

Official Employee

 • 

1.1K Messages

2 years ago

Hello @user_824187. Thank you so much for reaching out to us about your AMC+ subscription. You are in the right place and I am happy to assist you today. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

user_3f3323

Visitor

 • 

1 Message

2 years ago

cancel ESPN2 Ordered by mistake

1

0

CCShan

Official Employee

 • 

443 Messages

@user_3f3323 We're happy to help. Since we'll need to access your account specifically, please send a Direct Message. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_744997

Visitor

 • 

1 Message

2 years ago

I'd also like to unsubscribe from AMC+ but I cannot. I also do not have a way to send a private message. There are no bell icons or pencil and paper images. 

2

0

CCErika

Problem Solver

 • 

339 Messages

@user_744997

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or  https://comca.st/3zEIuIA
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

I no longer work for Comcast.

2 years ago

0

Again

Expert

 • 

30.4K Messages

@user_744997​ 

Please don't send any direct messages until an official employee requests you to do so.  Otherwise you're in violation of our Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

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