Visitor
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1 Message
Cancel all services
I am moving and want to cancel all services. I do not want to transfer my services to a new address. I do not want to have to talk on the phone to do this either. Please tell me how to cancel services.
Thank you.
XfinitySean
Official Employee
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311 Messages
4 hours ago
Hey there user_vj7yde, thanks for reaching out over our community forums! Congratulations on the move, though we're sorry to see you go! Our team would be more than happy to help you get your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and well get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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