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cancel ahead of time?
Thanks to the Xfinity Forums crew for your responsiveness on the boards.
I am planning on canceling my internet-only (along with Flex box I never wanted and never used, but was required to accept to activate Peacock Premium) service right as the contract/promo rate ends (that promo rate is more than 50% higher than the no contract competition...non promo rate after rate ends is double...and no data caps) in December. I have been reading on the forums about many challenges with canceling and with billing continuing or returned devices being charged. I want to ensure I will be not be charged an extra month if it cancels one day past, but want the service to continue until the end of the billing cycle. I was planning on filling out the online form, but have read here of some issues with that option. I'm looking for the sweet spot date and forum to cancel to try to ensure the least hassle.
When I call/chat/reddit/forum rep cancel, can I cancel effective on a future date (like streaming apps) or does it cancel as soon as I reach out and ask to cancel?
Also, I've read many post that offer directions to communicate directly with support through a chat/support button in the upper right hand corner. I do not see that option. Any guidance would be appreciated.
Thanks in advance.
Accepted Solution
CCAmir
Gold Problem Solver
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7.2K Messages
3 years ago
Hello user_7234fek, thank you for taking the time out of your busy day to get this concern addressed with us here. We are happy to answer your questions to help you make the best decision moving forward.
When it comes to making changes to your account you can always do so without penalty as along as you're not in contract. We have several ways that you can return your equipment like visiting a local Xfinity store, printing shipping labels and mailing the equipment yourself, or having a tech pick the equipment up for you. For more information on how to return the equipment you can click on this link (https://www.xfinity.com/support/articles/returning-your-equipment).
Billing will stop on the date requested so if you need to cancel at a later date like 12/25/22 we can get the account set up for the account be terminated then and the billing will stop on that date. The same goes for your equipment, although the billing will stop we give you 30 days to return any cable boxes or modems back to the store or warehouse with no extra charge. If you happen to go past the 30 days then you'll be charged for another month for the equipment only. The best way to return your equipment in my opinion is by taking it into a local Xfinity store (https://www.xfinity.com/support/service-center-locations), this way you get a receipt for the return for your records. I recommend keeping the receipt until the account is completely closed.
I hope this information helps, let us know if you need anything else, we are here for you 24/7.
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