Cancel a purchase made by my daughter accidentally

Thank you for reaching out @user_bi32la As a mom myself I know kids can make mistakes. I would highly suggest adding a purchase pin onto your box to prevent unwanted movie and show purchases and rentals. These purchases can drive up your monthly bill! Just remember you need to set the pin on each box, not just the main box to prevent purchases from happening. You can follow the link: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off to assist you with setting up the pin. I would be happy to take a look at the account and see what we are able to do for you per the charge. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message