Visitor
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1 Message
Can you NOT find Americans to Work on the customer service lines.
I wish you could find people that are knowledgeable and English speaking people to work the customer service lines. There is nothing I HATE more than dealing with automation and hard to understand not English speaking service people. Automation takes way to much time to get to whomever you need to get to. And with all the sophisticated equipment it can not seem to give the same information up the chain and you have to keep repeating everything and then when you do get to a human you have to repeat t all again. I wish I was getting paid for all the time I waste trying to fix a billing issue.
I was trying to find out why my cost went up and how to bring them back down after about 30 min of repeating myself I was told they did not think I had any better options.
I have METRO NET locally trying to get my business I guess I will have to look into that and see what better options I have available.
EG
Expert
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111.8K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.9K Messages
3 years ago
Thank you for reaching out to our team here @philmagic. You have definitely reached the right team to look into any options we have on your account and service. I will be happy to look at all of our options. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://comca.st/3pvKdeF
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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