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iseiler
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10/27/2026 8:08 AM

can' t pay my bill online today 10/27/2026

I can' t pay my bill online today 10/27/2026. It keeps saying balance $0 and payment due 10/26/2026. I've been trying to pay for the last week with no success. The virtual assistant does not work either.

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4 days ago

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EG

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122.7K Messages

4 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChristy

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3.2K Messages

4 days ago

 

iseiler I’m sorry you’ve been dealing with this, especially after trying for the past week to make your payment. Seeing a $0 balance with a past-due date definitely sounds confusing. We’d be happy to take a closer look and see what’s happening with the account. Please send us a Direct Message with your full name and service address, and we’ll help from there.
 
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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iseiler

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@XfinityChristy​ Week, by mid afternoon I logged in and I found the system working and I paid my account and recieved and email reply stating I have made the payment.

So I guess  it all well now. I don't know what the problem was but it seemed to right itself.

Thanks for the reply, I appreciate it. 

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4 days ago

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XfinityChristy

Official Employee

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3.2K Messages

 

iseiler Thank you for the follow up. I am glad the system issue cleared . Our team is here 7 days a week if you need anything else in the future. 

 

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4 days ago

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