1 Message
Can not log in to pay
The website for this really is irritating. I can log in and log in again and again. I can not pay my bill. Each time it redirects. It says error. I have been trying to pay for weeks. You really need to fix your website. This is crazy. Why have it online if you can't pay it. This is not the first time I could not access it by phone or computer. Sure it lets me log in I even sometimes get to the pay the bill. Nope can't won't go times out over and over [Edited - Profanity] again.
XfinityJamesC
Official Employee
•
2.3K Messages
7 months ago
Greetings, @user_6ap2tt! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging in to your account, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0