1 Message
Can I renew the same plan I was on to save a few dollars?
I have noticed that every time I look at my bill there appears to be another justification for why my bill is going to go up, so I am wondering if I can renew the same contract that I was on, keeping all the same services (changing nothing), and bring my bill down. I am a platinum member so I have been with Comcast for a while and I would prefer not to go somewhere else.
XfinityMarcos
Official Employee
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2.3K Messages
1 year ago
Hello @user_o5f6q7, thank you for coming to our Forum for help, I'd love to work with you to find the best promotion for your home. Depending on when you last signed up, we may not be able to match your current promotion, or your current services. We do update our promotions and services, so if you're in a grandfathered package, they simply wouldn't be an option. I can look at our current promotions and make sure your services matches your needs. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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XfinityAldrik
Official Employee
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2.1K Messages
1 year ago
Thanks again for reaching out to us @user_o5f6q7! I’m so glad we could assist with finding a new promotion for your same services!
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