3 Messages
Can I get a cheaper plan?
I tried to do this through the app about a dozen times but I’m just more confused.
am I able to get a cheaper plan? I don’t even know what plan I have right now but I cant figure out how to downgrade to a cheaper plan
XfinityMartyR
Official Employee
•
2.1K Messages
11 months ago
Howdy, user_st3kl4. Thanks for reaching out! We would be more than happy to review your account, explain the current service plan you have, and see if we have any options to lower your cost. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_h9s281
1 Message
11 months ago
It would be great to get an answer like, "Go to this page, select the features/speed you want to remove, click OK."
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