10 Messages
Can I change my internet plan without changing the price of my cellular plan?
Hi, for the last month or two my Xfinity internet has been horrible. On games where I used to average near 0 ping, my ping suddenly started to average 20+ ping. So I have wanted to switch my plan out for a different internet provider. But, I have a cellular plan here which I do like, if I were to switch my internet service would it impact my mobile plan in terms of pricing, or anything?
XfinityBillie
Official Employee
•
2.8K Messages
4 months ago
@user_9k9vdw Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration regarding the issues with your service. We truly appreciate your business and would hate to see you leave. I'd love the opportunity to see if we can help get your services working well for you again.
If you were to switch internet carriers the Xfinity Mobile service will charge a $25.00 line access fee. If you'd like us to see how we can help with resolving the internet issues you've been experiencing, please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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