Visitor
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1 Message
Can I cancel my service if I still have a balance?
Hello, am I able to cancel my service and pay my balance at a different time so I don’t continue to get charged for services?
Visitor
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1 Message
Hello, am I able to cancel my service and pay my balance at a different time so I don’t continue to get charged for services?
XfinityGabby
Official Employee
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1.5K Messages
2 years ago
Hello @MONICEM4497, we are sorry to hear that you are looking to cancel services. You've reached the right team and we would be more than happy to assist with your billing concerns. If you're looking to cancel, you can do so at anytime regardless of a balance on the account. Please send a Direct Message with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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